Driving value through DevOps

What do the Amazons, Facebooks and Netflixes of the world have in common? In addition to hundreds of millions of customers and billions in revenue, the answer is: a solid DevOps strategy. As companies maneuver to stay ahead of the inherent efficiency demands of today’s crowded and competitive marketplace, DevOps, a methodology that unites a company’s IT systems and business units, is helping the winners pull ahead and stay there. More than a buzzword for the coming decade, the automated possibilities delivered by DevOps are proving to be effective tools for breaking down entrenched silos between business and IT. What’s more, DevOps can help feed a culture of innovation, save time and money, even increase the predictability of the business lifecycle.

The Opportunity for DevOps

So what’s the opportunity? You’ve got two factors to consider: the rapid pace of technological change, and a marketplace where user experience and expectations are being set by well-oiled giants like the ones above. It all boils down to the fact that to stay competitive, companies need to move to DevOps quickly, and create a culture of constant change. Unfortunately, that’s often easier said than done. Legacy systems and comfortably-siloed departments can pose multiple challenges. This is where a Managed Service Provider (MSP), one with a DevOps DNA already in place, comes into play.


To help you make the transition to DevOps, we’ve identified some trends and common scenarios where a Managed Service Provider can help you make major strides.

1. Tech vendors are no longer the caretakers of your data

As more data sources become available from your IT infrastructure, regardless of vendor platforms, the process of analyzing and converting that data into useable business content is becoming increasingly complex. In response, vendors are finding a number of ways to compensate. These include:

  • Creating collaborative DevOps user forums.
  • Developing dedicated partner certifications for DevOps and the resulting customer experience. • Providing extensive APIs that can be leveraged across management platforms.

In all these areas, many businesses are relying on their Managed Service Provider to align with vendor partners.

2. It’s all about Automation

For a MSP, DevOps is the means to an end – that end being automation. Make no mistake, auto-remediation is here, and steadily removing manual tasks and functions for faster time to resolution.

As a result, data collection and analysis roles are becoming automated processes. This is allowing senior level resources to spend their time making decisions based on data being provided, versus collecting, compiling, organizing and analyzing raw data. The right MSP can help navigate the shift by employing DevOps best practices to streamline operations moving forward.

3. Hybrid IT roles are the future

Another trend we’re seeing is that DevOps and IT Operations are no longer mutually exclusive. Again, a MSP comes in to play. Who better to understand, advocate and effect change for DevOps than those on the front lines of IT operations? After all, API is the new CLI.

Today’s MSP is creating a culture and environment where DevOps is celebrated and promoted across all lines of business. What’s more, it’s being used to define and develop hybrid skills, job functions and cross-functional teams that support this mindset. It’s these MSPs that are going to attract and retain the best talent needed to capitalize on the DevOps promise.