Outsourcing / Co-sourcing
By subscribing to End to End Networks’ Managed Services, IT departments can focus on corporate strategy to reduce time to market initiatives. Subscribers take advantage of an extensive IT knowledgebase and operational best practices so there is no need to worry about IT staff turn-over, re-training cycles or a constant change of IT strategic visions.
Our EndWatch™ portfolio reduces lost revenue and lost productivity associated with network downtime.
Each EndWatch™ offering is aligned to a specialized area of IT management and constantly re-evaluated against industry developments to ensure superior leading edge service. The following products are part of the EndWatch™ portfolio:
NetWatch™ has been developed to support foundation networks which include both private and public data infrastructures. We assure clients that their network core always runs optimally and minimizes business downtime.
SecureWatch™ is designed to match business priorities that include meeting compliance regulations and consumer privacy laws (i.e. PCI, PIPEDA, and Sarbanes-Oxley). It encompasses services around Intrusion Detection & Intrusion Prevention technologies and secure methods for remote users to gain access to their internal corporate data.
National Support Centre (Service Desk)
The National Support Centre is our 7x24x365 manned Live Voice Service Desk. The National Support Centre is responsible for the management of over 400+ clients and 12,000+ devices across North America. End to End Networks’ Service Desk meets ITIL (IT Infrastructure Library) requirements. ITIL is the most widely accepted approach to IT service management and provides a cohesive set of best practices, drawn from the public and private sectors internationally.
End to End’s Management Services include the following:
Monitoring and Notification
End to End Networks proactively monitors critical foundation network devices and detects network outages. A trouble ticket is generated for all out-of-service conditions and every client is notified as per their unique escalation procedures.
End to End Networks is the single point of contact and will troubleshoot with vendors, carriers & internal IT staff for quick problem resolution.
To avoid business downtime, we continuously capture device configurations, perform security and software updates and patches, and track annual vendor hardware and software maintenance contracts.
Authorized client representatives can request device configuration changes.
eView – End to End Network’s Awarding Winning Client Portal
eView™ is a Network Management & Reporting system. It has been developed for our clients so they are able to eliminate the need and cost of integrating and purchasing multiple monitoring and management systems and/or modules.
Key components of eView™ include:
- Pro-active monitoring and alarming
- View of specific notification/escalation procedures and billing information
- Ability to open and view the status of change requests
- Ability to review ticket logs
- View of configurations and modifications
- Asset and inventory management